FAQ

Orders & Sunday Drop

When does the drop go live?

Every Sunday at 7pm Eastern. Three recipes, 30 bars each.

When does the order window close?

Monday at 7pm Eastern — 24 hours after the drop opens. After that, the listing closes.

When will my order ship?

Sunday Drop bars cure for six weeks after pour night (Tuesday). They ship the week after curing completes — roughly 6 weeks and 2 days from when you ordered.

Can I cancel my Sunday Drop order?

Once the order window closes (Monday 7pm), orders are non-refundable. The batch is poured for everyone who ordered. If you need to change your shipping address, email us before Tuesday pour night.

Products

What's in the base?

Olive oil, coconut oil, castor oil. Every bar. Palm-free. 5% superfat. Full INCI ingredient list on every label.

Are the colours natural?

Yes. Madder root, annatto seed, chlorella, alkanet root, indigo powder — all botanical colourants. Exact shade varies between batches.

Are there synthetic fragrances?

No. Essential oils only.

How long does a bar last?

Average 4–6 weeks for daily use. Keep it dry between uses — a well-draining soap dish makes a significant difference.

Shipping

Where do you ship?

Canada only.

How much is shipping?

$7 flat rate. Free on orders over $70.

B2B & Wholesale

Do you offer white label or wholesale?

Yes. See our B2B page for details on white label runs, custom formulas, and the private label program. Minimum 30 bars.

Contact

Email care@loovay.com — we respond within 2 business days.